Frequently Asked Questions

Everything you need to know about shopping with Purr.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products ethically sourced?

At Purr, we prioritize quality and ethics. We work closely with our manufacturers to ensure all products are produced under fair labor conditions and meet high-quality standards.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.